Category Archives: IT Service Management

5 Steps to IT Excellence – Step 3: Cost & Low Hanging Fruit

In our last post, we identified our top priority projects, based on likelihood and business impact. Remember, these projects started from our own assessment, combined with firsthand feedback from department heads, IT staff, vendors – anyone possible.

Now we’ll attach estimated costs to each possible solution, keeping in mind that costs may go through several iterations. Think of this initial step as a BUDGETING step – not necessarily the fixed cost for the absolutely-best solution to each problem.

5 Steps to IT Excellence – Step 2: Risk & Impact

In our last post, we covered the Overall Assessment, which is largely a data gathering step. By now we should have a spreadsheet of potential projects, along with a WHOLE LOT more knowledge about the overall IT environment. We should understand the general flow of data, primary systems and integration points, overall network layout, and any existing policies. We should also have a good general understanding of vendor and staff skillsets. Next, we’ll build out the risk/impact prioritization – starting with the spreadsheet we created in our first step.

IT Optimization vs IT-run-amok

Over the past few years, I’ve been hired into IT positions that were vacant for a period of time (no CIO/ VP-IT/Director of IT). This means I was not aware of existing project plans or future goals. In this situation I’m starting from scratch, which means assessing the current environment to determine future plans.The temptation in this type of role is to immediately identify high-visibility IT projects and push them forward. As the new IT expert, your chance of approval may be higher if you push projects early. However, assuming new tech is needed without fully assessing the existing environment often leads to IT-run-amok.