Tag Archives: Customer Service

Calmer Gentler IT

Maybe it’s my old(er) age, but it seems the typical IT department lives in a state somewhere between panic and chaos. Personally, I enjoy working in a calmer and kinder environment. Since IT often includes helpdesk and support, a sense of urgency is certainly expected, and there are times when it’s “all hands on deck”… Read More »

Roaming Q and A

As agents of change, IT managers have the daunting task of ensuring the user community is informed regarding changes that are deployed. One of the methods to keep users informed is training sessions. I’ve covered different types of training tools in past blog entries. In this write-up, I’d like to highlight an approach I recently stumbled upon that worked extremely well – roaming Q&A.