Maybe it’s my old(er) age, but it seems the typical IT department lives in a state somewhere between panic and chaos. Personally, I enjoy working in a calmer and kinder environment. Since IT often includes helpdesk and support, a sense of urgency is certainly expected, and there are times when it’s “all hands on deck”… Read More »
This article on ITSM is taken from a research paper completed as a requirement in a Master’s class taken Fall 2012. It outlines the use of ITSM to improve the traditional process where the development group builds systems that are thrown “over the wall” to another group who struggles to support them.